Privacy Policy

1. Introduction

At GB Plug ("gbplug.com"), we respect and protect the privacy of our customers. This Privacy Policy explains what information we collect when you visit our website or purchase telecommunications data bundles, how we use that information, and the strict security measures we maintain to keep your data safe.

2. Information We Collect

To fulfill your data orders and provide live order tracking, we collect minimal and necessary information:

• Recipient Mobile Phone Number: The 10-digit Ghana phone number that receives the purchased data bundle.
• Transaction & Order Details: Selected network operator, data bundle package, amount paid in Ghana Cedis, and unique transaction reference codes.
• Technical Data: Browser type, device details, and IP address collected automatically for cybersecurity and fraud prevention.

3. How We Use Your Information

The information we collect is used strictly for the following operational purposes:

• Automated Data Delivery: Transmitting your order details to the telecommunications supplier (MTN, Telecel, AirtelTigo) to dispatch data to your SIM card.
• Order Verification & Tracking: Allowing you to track your live delivery status on our Track Order service.
• Customer Support: Assisting you with inquiries, transaction verifications, or refund requests.
• Fraud Detection: Protecting our platform and users from unauthorized transactions or abusive activities.

4. Third-Party Sharing & Disclosures

We do not sell, rent, or trade your personal information to third parties or marketing agencies under any circumstances. We share data only with essential operational service providers:

• Telecommunications Operators & Gateways: MTN Ghana, Telecel Ghana, AirtelTigo Ghana, and licensed data API suppliers to deliver bundles to recipient SIMs.
• Payment Processors: Licensed payment institutions (such as Paystack and Moolre) to authenticate and verify payments.
• Legal Compliance: When required by applicable laws, regulations, or law enforcement authorities in the Republic of Ghana.

5. Local Storage & Cookies

GB Plug utilizes browser localStorage to conveniently remember your recent Order Reference on your specific device. This ensures you can seamlessly check your order status on gbplug.com/track-order without retyping long reference numbers. You can clear this storage at any time via your browser settings.

6. Data Security

We implement industry-standard security protocols, including 256-bit TLS/SSL encryption across our entire website and API endpoints. All communication between your device, our servers, and our payment gateways is encrypted in transit.

7. Your Rights

You have the right to request information about the data we hold regarding your transactions, request corrections, or request deletion of customer support records, subject to statutory record-keeping requirements under Ghanaian commercial and tax law.